Warranty Policy

Last updated: January 16, 2026

This Warranty Policy explains the limited warranty coverage provided for products purchased from CaseXArmor and the process for submitting a warranty claim.

Warranty Coverage

All products sold by CaseXArmor include a 360-day limited warranty, starting from the date the order is delivered.

This warranty covers defects that arise from normal, intended use, including issues related to materials or manufacturing quality. If a product develops a defect within the warranty period, we will assess the issue and, where applicable, provide a repair, replacement, or refund.

If repair or replacement is not feasible, a refund for the original purchase price may be issued.

Exclusions

This warranty does not cover:

• Damage resulting from improper use, accidents, abuse, or exposure to conditions beyond normal everyday use

• Cosmetic wear such as scratches, scuffs, discoloration, or fading that occurs over time

• Damage caused by unauthorized alterations or the use of accessories not recommended by CaseXArmor

• Lost or stolen items

• Customized or personalized products where the product page specifies that warranty coverage is excluded

How to Submit a Warranty Claim

To request warranty support, please contact us at support@thecasexarmor.com and include:

• Your order number

• A brief description of the issue

• Photos or videos showing the defect (if requested)

If a return is required, our support team will provide return instructions and a Return Merchandise Authorization (RMA). Proof of purchase may be required to process the claim.

Return Address:

• CaseXArmor
• MOBILE WORLD TELEFONIE SRL
• Str. Tarpiului nr. 30, Bistrita, Bistrita-Nasaud, 420062, Romania

Return Shipping

If the warranty claim is approved and the issue is confirmed to be a manufacturing defect, return shipping costs will be covered by us.

Warranty Duration

• Warranty coverage begins on the delivery date

• Replacement items are covered for the remainder of the original warranty period

• After the warranty period ends, any further assistance is offered at our discretion and in accordance with applicable law

Legal Rights

This warranty is provided in addition to any rights you may have under applicable consumer protection laws. Nothing in this policy limits or excludes statutory consumer rights, including those applicable to customers in the United States.

Policy Updates

We may update this Warranty Policy from time to time. The version published on our website at the time of purchase applies to your order.

Questions?

Visit our FAQ or contact our customer support team for help regarding your shipment.

Contact Information

Business Name: CaseXArmor

Legal Company Name: MOBILE WORLD TELEFONIE SRL

Company Registration Number: 43516359

Business Email: support@thecasexarmor.com

Business Phone Number: +40 744 629 139

Business Address: Str. Tarpiului nr. 30, Bistrita, Bistrita-Nasaud, 420062, Romania

Country of Registration: Romania

VAT: Not applicable

Contact Form: Click Here

Business Hours: Monday to Friday between 9:00 am to 18:00 pm (Romania Time - EET/EEST)

Response Time: Inquiries are typically answered within 24–48 hours on business days.