Return and Refund Policy
Last updated: January 16, 2026
At CaseXArmor we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.
1. Return Window
● Customers in the United States may return eligible items within 90 days of receipt.
● Products must be unused, undamaged, and in their original packaging with all tags and accessories.
● Our support team is available to guide you through the process.
● We do not charge any restocking fees.
2. Return Costs
● Defective or Incorrect Items: If you receive a damaged, faulty, or wrong product, return shipping is free.
● Change of Mind: If you decide you no longer want the item, or ordered the wrong product, you are responsible for the return shipping cost.
● Original shipping fees paid at checkout are non-refundable, except where required by applicable law.
3. How to Return
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Contact Us: Email support@thecasexarmor.com with your order number and reason for return. Returns must be authorized by our support team before being sent back.
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Repack: Place the item securely in its original packaging with all accessories and documents.
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Ship: Follow the instructions provided in your return authorization email. A prepaid DHL return label may be provided for eligible cases.
4. Refunds
● Once your return arrives, we will inspect the item to confirm it meets our return criteria.
● Approved refunds are processed within 7 business days.
● Depending on your bank or payment provider, it may take 10–15 business days for funds to appear.
● Refunds are always issued to the original payment method used at checkout.
5. Exchanges
Need a different size, color, or product?
Contact us at support@thecasexarmor.com and we’ll arrange a quick exchange.
6. Non‑Returnable Items
● Custom or personalized items cannot be returned.
● For hygiene and safety reasons, certain products may also be marked as non‑returnable on their product pages.
7. Return Address
- CaseXArmor
- MOBILE WORLD TELEFONIE SRL
- Str. Tarpiului nr. 30, Bistrita, Bistrita-Nasaud, 420062, Romania
Shipping Method: DHL + Track & Trace
Questions?
Visit our FAQ or contact our customer support team for help regarding your shipment.
Contact Information
Business Name: CaseXArmor
Legal Company Name: MOBILE WORLD TELEFONIE SRL
Company Registration Number: 43516359
Business Email: support@thecasexarmor.com
Business Phone Number: +40 744 629 139
Business Address: Str. Tarpiului nr. 30, Bistrita, Bistrita-Nasaud, 420062, Romania
Country of Registration: Romania
VAT: Not applicable
Contact Form: Click Here
Business Hours: Monday to Friday between 9:00 am to 18:00 pm (Romania Time - EET/EEST)
Response Time: Inquiries are typically answered within 24–48 hours on business days.
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